The following terms and conditions govern all use of the VineThemes.com website (“Service”) and it’s sub-domains. The Service is owned and operated by VineThemes.com (“VineThemes”, “VT”, “Us, “We”, or “Our”). By using the Service, you (“You”, “Yourself” or “Your”) agree to these terms of use in full. If You disagree with these terms of use, or any part of these terms of use, You must not use the Service.
1. Theme license and usage policy:
Vinethemes WordPress Themes are released under the GNU General Public License v2 or later. You can use the themes on as many websites as you wish as our themes are under GPL license.
You also get 12 months of premium support for free. Support is only be provided to the person who has purchased the theme. So, you must contact our support team using the email address that you provided during the purchase.
2. Ownership:
All the products listed at Vinethemes.com are the property of VineThemes so no claim of ownership can be made by anyone providing any kind of documentations.
3. Site Content:
All the content published at all vinethemes.com domains including themes, images, site content, articles and blogs belongs to VineThemes and it is under a strict copyright act. Any reproduction made has to be authorized with proper link-back to the original source written consent of VineThemes. If any person is found reproducing our content before any permissions either commercially or non-private purpose would be banned permanently.
4. Photoshop Files and License:
The files provided with the themes are copyrighted and are licensed by VineThemes instead of GPL, so you are not permitted to redistribute those files.
5. Browser Compatibility:
We will make themes work perfectly on major browsers, which is why our themes support the latest and modern web browsers including Chrome, Firefox, Internet Explorer . However, the performance may vary between the browsers, or different operating systems like Windows and Macintosh.
6. Support:
VineThemes provides quality support to its customers. Users can contact to our support staff through the provided email id, we would provide them with frequent help. We do not offer support for any means of installation, custom coding, migration, etc.
7. Update in price:
VineThemes has the right to modify or change the price of a subscription at any point of time without giving any prior notice.
8. Themes for WordPress.org only:
Our themes only works in WordPress.org, do not install it in any other CMS like Drupal, Joomla, Spotify, Blogger, etc.
9. Demo Content
Images and content shown on our demo pages may or may not be included in the final files provided to you. We usually provide images shown on our demo as they are royalty free images but in some cases it may not be included. No premium plugin is included with any of our premium theme and likewise.
10. Warranty:
We don’t give any kind of warranty that any 3rd party components used in the templates/themes would function in any way. There is no guarantee for its compatibility of 3rd party plugins and web browser. You should be the one to test its compatibility through the demo URL provided in the theme. It’s your responsibility to re-check the themes that they are working on all browsers as we never say that it will work on all browsers.
11. Refund Policy:
We strongly believe our products will work without issues and we are available to help sort any issues resulting from any number of reasons. With that said, if you believe that the issue truly lies with our product – we will then issue a refund if requested within 30 days of purchase if our item is broken. After 30 days, no refunds will be granted.
Note that there is a difference between a broken item, and simply receiving an error message or having trouble configuring the Product to your desired result.
Error messages are often related to improper setup, hosting, configuration, plugin conflicts, or missing files which, causes the item to not work.
Before you request a refund from VineThemes, you must do the following:
- Read the extensive documentation or check video tutorials that we provide with each Product or general tutorials.
- Check the support forums Knowledge Base about the issue you’re receiving.
- Open a new support ticket with our support staff if you are still experiencing problems.
- Confirm that your server meets the specifications laid out in the requirements for the Product and WordPress in general [https://wordpress.org/about/requirements/].
Note that opening a dispute or initiating a chargeback will not speed up your refund request, and we reserve the right to refer any case to the PayPal fraud department, which may result in your account being limited.
If you’re not sure whether a Product is the correct fit for you, please reach out to our sales team or create a support ticket and ask before making a purchase. Our team will be happy to assist you.
11. Conditions for Theme Sharing Websites: We would like to raise a concern that the download link should be direct to our site, it can be available for free download only on vinethemes.com and no other site.
(We have the right to change the above policy at any time)
Last updated: 11/12/2019
