purchased the premium theme but still facing issues installing it.

Hello Anush,

Please let us know from which email id did you make the purchase.

Please share your website url and please give us temporary access to your website dashboard so that we can check the issue.

You can use this plugin for temporary login: https://wordpress.org/plugins/temporary-login-without-password/

You can follow this tutorial to setup this plugin: https://www.vinethemes.com/how-to-create-temporary-login-for-wordpress-without-password/

Don’t forget about “Set as private reply” at the bottom of the message box
Thanks

Hey Anush,

Thanks for giving us your temporary login to your website. Apparently, you had a index.html file which contained some coding and this is what was opening on the homepage. Now we’ve renamed that index.html file to index-backup.html file and now the theme’s index.php file is getting opened. This was the issue. Now please check your website.

Thanks

Please check on different browser or on private mode or you can delete the browser cache for checking. Please let us know after that.

Thanks