[VineThemes]

Hi,

When setting up the Logo image, it asks for cropping or skip cropping. Please select skip cropping and your logo image will be shown perfectly.

[VineThemes]

Hello Raven,

We’ve answered your query and for future matters you can please follow this guide: https://vinethemes.com/documentation/veronika-theme-documentation/

Thanks

[VineThemes]

Hello Annie,

We can see that your slider on the website now have images. Website is looking great.

Thanks

[VineThemes]

Hello,

If you’re trying to change Footer text, you can do it from here:
1. http://prntscr.com/tsmum5

2. http://prntscr.com/tsmxff

Thanks

[VineThemes]

Hello Dan,

We’ve solved every problem that you’ve with our theme. Thanks

[VineThemes]

Hello Dan,

We’ve fixed your problem. Thanks

[VineThemes]

Hello dear,

You don’t have to upload the zip file but you’ll have to first extract or open the zip file that you’ve received titled “Illusive.zip“.
Unzip and Extract this file first using Winzip/Winrar/7z or any zip extracting software.

Within the unzipped theme package, you will find a number of folders such as Demo Content, Instruction Files, etc. There is also 1 additional zipped folder within, titled “Illusive.zip“.

Important: DO NOT unzip this “Illusive.zip” folder! This particular .zip folder should remain zipped. This is your theme file. You have to upload it directly onto your wordpress.

We hope we’re able to make you understand.
Please let us know if you still needs any assistance.
Thanks

[VineThemes]

This reply has been marked as private.

[VineThemes]

Hello dear,

Please activate the “Kirki” plugin if you’ve not activated it already, that comes with the theme. You can goto Appearance -> Install Plugins and then install the Kirki plugin.

Then goto Customize -> Typography -> Blog Title -> Logo Typography and Description Typography.

After that you can customize the fonts, sizes, etc as shown in the video attached.

Thanks

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[VineThemes]

Hello Dan,

Please goto your cpanel and delete the folder illusive-premium from wp-content/themes/

Then after deleting the folder of the theme, try installing again.

Thanks

[VineThemes]

Hello,

Sure we’ve sent you the theme again. Please check your mail.

Thanks

[VineThemes]

Hello Edroast,

Please let us know your website credentials and we’ll check the issue. Please share your website credentials by selecting Set as Private Reply to your comment, so that no one publicly see your credentials. If you don’t want to give us your credentials then you can use this plugin for temporary login.

http://www.wpbeginner.com/plugins/how-to-create-temporary-login-for-wordpress-no-passwords/
Don’t forget about “Set as private reply” at the bottom of the message box

Thanks

[VineThemes]

Hey Edroast,

Please activate the “Kirki” plugin if you’ve not activated it already, that comes with the theme. You can goto Appearance -> Install Plugins and then install the Kirki plugin.

Then goto Customize -> Typography -> Blog Title -> Logo Typography and Description Typography.

For your ease we’ve attached a video for you to make the changes.

Thanks

• This reply was modified 5 years, 6 months ago by VineThemes.

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[VineThemes]

Hello Dan,

Please activate the plugin “Kirki” that comes with the theme. You can goto Appearance -> Install Plugins and then install the Kirki plugin.

Then goto Customize and you can see all the options for color changing, fonts, sizes, etc.

Thanks

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[VineThemes]

Hello dear,

Thanks for letting us know of this issue. We’ve sent you the theme files over email. Please check your mailbox and download the files. You can find the instructions as how to install the theme here: https://vinethemes.com/documentation/illusive-theme-documentation/

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