Hello cmamic,

We’ll have to check this issue on your website by logging into your website. Please let us know your website credentials and we’ll check and fix the issue for you. Please share your website credentials by selecting Set as Private Reply to your comment, so that no one publicly see your credentials. If you don’t want to give us your credentials then you can use this plugin for temporary login: https://wordpress.org/plugins/temporary-login-without-password/

You can follow this tutorial to setup this plugin: https://vinethemes.com/how-to-create-temporary-login-for-wordpress-without-password/

Don’t forget about “Set as private reply” at the bottom of the message box
Thanks