andre2948
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Hello, where can I download the latest up to date version of the theme with the options mentioned above?
Hello,
is there anyone from VineThemes support willing to comment the request above?
It may be interesting for other customers in order to understand theme capabilities and mid-long term features to implement.Thank you,
Hello,
I tried doing troubleshooting on my own and basically tried all the possible options: disable plugins, themes, etc.
Nothing changed.
I ultimately edited your widget php code and finally partially succeeded.
At your WP_Query statement I changed the ignore sticky posts number from 1 to 0 and the widget finally showed results. Problem is that it only showed the 2 sticky posts I have on my website.Please find attached the evidence. It’s probably something wrong with how you are querying WordPress, because normally it doesn’t return any post.
The important this is that you now have a proof that my website is working.
Now, can you please help and post a workaround for your query?Thanks
Hello,
clearly you can agree with me that asking for website and FTP credentials is not a common way of providing assistance for troubleshooting, or at least it’s odd if you consider how competitors and players of your same industry are doing that 🙂
But aside from this, I kindly asked to not apply changes and the first thing you did was adding WP FileManager without my consent. Then access to FTP was provided and after doing some troubleshooting activity you disappear without leaving a message as status update. One could find it not really professional. But I don’t want to argue, it is what it is.Now for the technicalities: I thought that local cache (page cache/Html cache) could be the issue, but in fact I am not using that. Autoptimize is just minifying CSS and js while leaving the page content intact.
– Is that any js or other library or dependency that your widget does use?
– Do you have a test php code that I can put in your widget to produce a verbose log?
– Can you explain the widget logic? Maybe there’s something wrong with that: are you checking posts with comments or just the ones with views?Thanks, I’ll conduct further testing with plugins in the meantime,
APPosting here, for every other customer in need.
VineThemes:
Hello dear, we tried but unfortunately it is not working on your website. We don’t know what is happening because it is working fine on our live demo also on our other client website. There must be some plugin that is conflicting.But how is possible that there’s no way of identifying the root cause? Do you have any debug widget I can install to let the browser console reporting at which step it blocks? It seems the PHP code is not executed at all and the widget content is empty.
Any plans to improve the logic and release updates?
Hello,
please kindly explain the required steps to enable debugging on your theme, as it can be definitely useful for other customers. Also, please share the details of what do you need and which log-files you are interested in.
Thanks,
AP
